When field adjusters are tied up on claims a desk adjuster could close, cycle time and cost both climb.
BSA Claims Solutions runs its claims operations from the Jacksonville Claims Center, where desk and Fast Track adjusters resolve designated claims and route the rest to the right handling. BSA is a third-party claims administrator (TPA) and independent adjusting firm. BSA works for insurance carriers, not policyholders.
Carriers with property exposure in Duval, Clay, St. Johns, and Nassau counties, and statewide, use BSA for daily claims, catastrophe surge, Fast Track desk adjusting, flood, commercial losses, and litigation and alternative dispute resolution (ADR).
Call (877) 761-2332 or visit the Jacksonville Claims Center on Belfort Blvd. in Southside.
Many carriers treat desk adjusting as a holding queue. Files sit until a field adjuster frees up, and lower-complexity claims cost as much as complex ones. BSA built its Jacksonville operation to close claims.
BSA has handled more than 1 million claims since 2009.
If designated claims are waiting on field capacity, BSA can take that inventory first. BSA sets routing rules and authority limits to your guidelines, then resolves eligible claims from the Jacksonville Claims Center.
BSA’s claims center is built around the problems claims operations managers name most often.
Resolved through desk-based claims handling models.
Managed from first notice of loss through resolution.
Resolved during Hurricane Ian through a Florida residual market insurer’s Fast Track program.
Handled since 2009.
Not every claim needs the same claims process. Fast Track Adjusting moves designated lower-complexity claims to desk adjusters who resolve them within delegated authority.
During Hurricane Ian, BSA resolved 3,500+ claims in three weeks through a Florida residual market insurer’s Fast Track program, with 60+ Fast Track adjusters deployed.
The carrier decides. BSA’s routing rules weigh severity, cause of loss, representation status, prior losses, SIU indicators, and your guidelines. Claims that fit the path go to the desk. Claims that don’t go to field or specialty handling from the start.
BSA identifies the exception and escalates the file under your requirements. The claim moves to the handling it now needs, with the desk adjuster’s documentation intact.
Daily Claims gives carriers field and desk adjusting for routine volume, overflow, or a long-term partnership. BSA was one of the original participating firms in a Florida residual market Managed Claims Model (MCM) program, with 20,000 MCM assignments.
Successful catastrophe response begins before the event. BSA builds deployment readiness with each carrier before hurricane season and supports field, desk, and hybrid models with 100+ dedicated catastrophe adjusters. For Northeast Florida carriers, that includes Atlantic coast and St. Johns River exposure.
Flood claims are their own discipline. BSA’s flood adjusters handle National Flood Insurance Program (NFIP), Write Your Own (WYO), private and excess flood, Residential Condominium Building Association Policy (RCBAP), and Increased Cost of Compliance (ICC) claims, and document mixed wind and water causation clearly.
Commercial Services matches commercial property, business interruption, and large-loss claims to experienced adjusters. When a claim becomes a dispute, BSA’s Litigation & ADR team of 56 full-time employees handles the claims side of appraisal, mediation, arbitration, and litigation. BSA has processed 104,536 disputed and litigated matters since 2017.
Structured desk workflows for designated lower-complexity claims.
Field and desk adjusting for routine volume, overflow, or a long-term partnership.
Scalable catastrophe deployment and claims administration for large-scale events.
NFIP, WYO, and private flood program expertise.
BSA brings licensed adjusters, SOC 2 Type II audited controls, a Code of Conduct, and BBB A+ accreditation since 2009 with zero complaints on file.
Call (877) 761-2332 to start the vendor review.
You don’t need to replace your current adjusting vendors. Most carriers start BSA on one part of the inventory and expand from there.
Talk with BSA business development about your book and where claims are waiting on capacity.
Pick a starting point: a Fast Track inventory, daily overflow, or surge capacity.
Share your carrier guidelines so BSA can set routing rules, authority limits, and escalation thresholds before the first assignment.
BSA Claims Solutions, Jacksonville Claims Center
7800 Belfort Blvd., Suite 280
Jacksonville, FL 32256
Call (877) 761-2332
The Jacksonville Claims Center runs BSA’s claims operations, including desk and Fast Track adjusting. BSA’s corporate headquarters is in Fort Lauderdale.
BSA’s Jacksonville Claims Center is at 7800 Belfort Blvd., Suite 280, Jacksonville, FL 32256. It runs BSA’s claims operations, including desk and Fast Track adjusting. BSA’s corporate headquarters is in Fort Lauderdale.
Yes. BSA assigns licensed adjusters to carrier inventories in Duval, Clay, St. Johns, and Nassau counties and statewide. BSA’s network includes 450+ Florida resident field adjusters for claims that need an inspection.
No. BSA works for insurance carriers and claims organizations. BSA is not a public adjuster and does not represent homeowners. Policyholders interact with BSA only when a carrier assigns BSA to their claim.
Fast Track is a structured desk path for designated lower-complexity claims. BSA adjusters resolve them within delegated authority and escalate any file that develops beyond the path. The carrier sets which claims qualify.
Response depends on the planning done before the event. BSA builds deployment readiness with each carrier before hurricane season, so licensing, staffing, and routing rules are set when claims arrive. BSA supports surge response with 100+ dedicated catastrophe adjusters and 60+ Fast Track adjusters.
BSA recruits licensed independent adjusters for daily and catastrophe assignments and provides 30+ hours of annual adjuster training. Adjusters can apply to join the BSA adjuster network on the Careers page.
Licensed claims professionals, disciplined workflows, and technology that supports better claim decisions. BSAi™ identifies the exception. Our claims professionals evaluate it.
Licensed adjusters planned and positioned before the event.
BSA routes each claim to the right handling model.
Claims-side continuity through appraisal, ADR, and litigation.
