BSA Claims

About

Management Team

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Brian W. Bradley

President & CEO
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Katrina Wells

Vendor Relations Director
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Adam “Tony” Rosenberg

Quality Assurance Manager
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Kim Porterfield

Business Development & Marketing Manager

BSA Claims Solutions: One of Florida’s largest private all-lines claims administration and adjusting firms for good reason

Dedicated to delivering outstanding customer service to both carriers and policyholders, BSA Claims Services is Florida’s largest private all-lines claims administration and adjusting firm for good reason.

BSA Claims Service has a proven 17-year track record in Florida, Louisiana, Texas and North Carolina, providing high-quality claims services and experienced field and desk adjusters, for property and casualty carriers.

From our outstanding customer service to our knowledgeable, experienced adjusters, to our internal quality control protocols that ensure compliant and timely, complete files, BSA Claims Solutions exceeds carrier expectations.

In addition to Catastrophe services, BSA Claims Service provides commercial, liability, flood, and daily claim services. Our Litigation, Fast Track, Appraisal, and specialty services are among the best. We also provide a variety of investigative and inspection activities.

Our scalable adjusting model works for large and small carriers. We are an SBA and HUB Zone vendor, available to partner with carriers or firms seeking business with state and federal contractors.

Active in promoting the claims industry, BSA Claims Service keeps a keen eye on the regulatory, economic, technical and competitive forces that have an impact on insurance coverage, customer satisfaction, litigation, loss and recovery that sets us apart from other claims administration and adjusting firms.

Our experienced, knowledgeable leadership team with more than 65 years of combined experience and roster of skilled, experienced adjusters ensure that carriers and policyholders receive great customer service, quality files and a quick turnaround.

Visit us at www.bsaclaims.com or on LinkedIn, Twitter, Facebook and Instagram or email [email protected] for a free consultation.

BSA CLAIMS SERVICE FIGHTS FOR THE INDUSTRY

In addition to engaging in corporate responsibilities by sponsoring major insurance conferences, BSA Claims Service advocates for the industry. On the left, members of the BSA Claims Service Flood Leadership team visit Capitol Hill to meet with congressional members during the National Flood Conference in Washington D.C. in June.

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Take steps now to contract with us for adjusting services or register as an adjuster!

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Brian W. Bradley

President & CEO

Brian W. Bradley

President & CEO
Brian Bradley, the President and Co-Founder of BSA Claims, Services Inc., focuses his firm on innovation, accuracy and timeliness in CAT and daily property claim adjusting, back-end desk adjuster litigation services, and Assignment of Benefits (AOB) claim solutions nationwide, seamlessly assisting his clients to help policy holders rebuild their lives.

Brian, an executive general adjuster with more than 35 years of industry experience, has lead BSA Claims Service to its role as a front-runner in CAT and daily claims operations over his 13-year tenure as president.

From his dedication to providing outstanding customer service to his high standards in delivery of quality products to BSA’s policy carriers, Brian is a visionary leader who has embraced change, innovation and customization of services, all while keeping the policy holders whose lives BSA Claims and its business partners are assisting, in the forefront of operations.

Under Brian’s leadership, BSA has innovated to meet the new needs and industry conditions for its clients. In decades of insurance claim work, Brian’s early-adopter spirit and industry talent and forecasting have helped BSA grow into a premier full-service firm dedicated to exceeding expectations in both quality and timeliness for all clients.

His vast industry knowledge, gained from developing relationships and successful partnerships with colleagues across the industry over the years, has resulted in recognition from his peers and business partners as an pioneering professional, articulate in all aspects of claim management.

An early adopter of cutting-edge technology, Brian has implemented processes to close claims faster and accurately.

Brian is active in claims industry advancement, taking on leadership roles at regional and national conferences and training sessions. In 2016, Brian joined Xactware CEO Mike Fulton and other industry leaders for a panel session exploring staffing shortages, technology advances and recruiting “millennials” into claims industry careers at an industry conference.

Through modernization on many levels, BSA is actively recruiting the next generation of claims adjusters. Brian has distinguished himself in filling the void of millennials joining the claims industry through active engagement of younger adjusters, offering training and continuing education.

BSA Claims Services is headquartered in Florida, with offices in Jacksonville, Florida; Texas and Kentucky, providing full-service CAT and daily damage claim services as well as back-end litigation desk adjuster support services.

A product of Texas A&M University, Brian and his sons enjoy traveling, exploring South Florida, and doing outdoor sports together.
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Katrina Wells

Vendor Relations Director

Katrina Wells

Vendor Relations Director
Katrina Wells, who heads up BSA Claims Services’ Vendor Relations Department, is dedicated to the professionals she serves. She began her career as a human resources administrator, which quickly confirmed her fondness and talent for working with people and organizations.

Katrina’s career rapidly progressed into management positions, where she oversaw hiring, recruiting, and staffing. After starting a family and in need of a change, she dove into the world of property adjusting. She has worked at BSA for 2 years and prides herself on developing excellent working relationships and hiring the best people for BSA Claims.

​Her human resource management, communications and organizational skills, combined with her passion of working with people, have streamlined and improved BSA licensing, and carrier contract processes, as she works with property adjusters, carrier clients and other staff.

​Katrina and her husband Brian have a daughter and enjoy all that South Florida has to offer families.
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Adam “Tony” Rosenberg

Quality Assurance Manager

Adam “Tony” Rosenberg

Quality Assurance Manager
Adam “Tony” Rosenberg, the Director of Quality Assurance for BSA Claims Services, has almost a decade of service in the claims adjusting world, all of it with BSA.

His early years were spent as an MCM, TASK, commercial, large loss and liability field adjuster. Outstanding performance propelled him to a management role in quality control, as well as other administrative roles, especially during CAT events, one of Tony’s specialties.

A native of Pennsylvania, Tony has expanded his skill sets to match the high standards of BSA Claims services, developing business relationships along the way that set him apart from the competition. An expert in Xactware and other property claim software, processes and adjuster deployment, Tony is the BSA lead file examiner for MCM, TASK, large loss and commercial claims.

Tony is a dedicated father and husband. Together, he and his wife have five children and two grandchildren. It took him five years, working two days a month, to stick-built his home from the ground up on some acreage outside of San Antonio.
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Kim Porterfield

Business Development & Marketing Manager

Kim Porterfield

Business Development & Marketing Manager
BSA Claims Service’s Director of Business Development and Marketing Kim Porterfieldis no stranger to the insurance industry. She served in a part-time marketing and lobbying capacity for BSA Claims for five years before coming on board full-time in February 2018.

​Porterfield, fourth generation Texas and survivor of one of Central Texas’ flash floods herself, is a qualified Flood Adjuster and has experience with Harvey wind claims. She understands the needs of policyholders who are rebuilding their lives as well as the needs of carriers who are under pressure to close claims.

​After 27 years working in the fields of community relations and development work in public K-12 and higher education, Porterfield has transitioned her marketing and business expansion skills to BSA Claims Service, where she is responsible for creating and sustaining business relationships, developing new partnerships and marketing.

She was elected to two terms as a city council member in San Marcos Texas, and served on many regional and state planning authorities, boards and commissions, offering her a unique insight into the claims administration industry, governmental relations and the role of private industry.

​A product of Texas State University’s journalism department, Kim began her career as a newspaper reporter and photographer. Active in Texas non-profits and community service, she serves on the board of directors for the United Way of Hays and Caldwell Counties, the City of San Marcos Commission on Children and Youth, and was inducted into the San Marcos Women’s Hall of Fame.

​She is married to Winton Porterfield and they have two grown children. Kim and her husband enjoy traveling, and outdoor activities.