About BSA Claims Solutions

Experience. Technology. Claims expertise.

Since 2006, BSA Claims Solutions has helped insurance carriers navigate complex claim environments through daily claims operations, catastrophe response, commercial losses, litigation support, appraisal services, and alternative dispute resolution programs. Over the years, BSA has evolved into a technology-enabled claims organization focused on operational excellence, scalable resources, and consistent claim outcomes.

Today, BSA supports carriers through experienced claims professionals, intelligent workflows, quality-focused operations, and modern claims technology designed to improve efficiency and maintain confidence throughout the claims lifecycle.

bsa claims team at a conference booth
claims operations

Built around performance

BSA’s operating model is designed around a simple principle:

Assign the right expertise to the right claim.

Through workflow-driven claims management, dedicated quality assurance, ongoing training, and technology-enabled operations, BSA helps carriers manage changing claim volume while maintaining consistency, accountability, and operational control.

Key facts

1M+

Claims handled since 2009

100,000+

Disputed and litigated matters since 2017

1,250+

Licensed adjusters

450+

Florida resident field adjusters

SOC 2

Type II audited controls

Technology & operational excellence

Technology is integrated throughout BSA’s claims operations to support better decision-making, efficient workflows, and improved claim outcomes.

Intelligent claim routing

Workflow-driven assignment models designed to align claims with the most appropriate handling strategy.

Policyholder collaboration

Technology that supports communication, documentation, and remote claim handling.

Property intelligence

Geospatial imagery, property measurement, and remote inspection tools that support informed claim decisions.

Leadership team

bradley brian headshot 10.15.2026

Brian W. Bradley

President & CEO

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Katrina Delaney

Director of Adjuster Relations

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Matthew Shafer

Director of Business Development

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Brooks Bradley

Director of Operations

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Andrew Bornemann

Director of Field Operations

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Kim Porterfield

Litigation Manager

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Partner with BSA

For more than two decades, BSA has helped carriers navigate complex claim environments through experienced professionals, disciplined processes, and technology-enabled operations. Whether supporting daily claims, catastrophe response, commercial losses, flood programs, litigation matters, or alternative dispute resolution services, BSA provides the expertise and operational support carriers rely on to move claims forward with confidence.