BSA Claims Service Ceo Cites Embracing Change & Expansion Of Innovative Service For Positive 2021 Outlook
2020 is one for the record books! The spread of COVID-19 put our lives on hold, and we faced the most active Atlantic hurricane season ever. This is the fifth consecutive year with an above-normal Atlantic hurricane season, and BSA Claims Service rose to the challenge, working for Louisiana and Florida-based carriers and managing thousands of claims with our team of top-notch field and desk adjusters and in-house reviewers, team leads, and back-end staff. We provided our clients with above-average claim cycles, adherence to carrier guidelines and accurate and fair damage assessments with little room for future litigation.
2020 Storm Season in Retrospect: Embracing Change, Expanding Services
Slammed by almost simultaneous hurricanes Louisiana and Florida, BSA Claims Service utilized its scalable claims management model to meet the needs of our carriers. We expanding our services, rosters and outcomes. BSA Claims Service, the largest Florida-based claims administration and adjusting service firm, is reviewing and improving our processes in early 2021, expanding our Litigation Services and Desk and CAT adjusting services, cradle-to-grave adjusting services and diving into Flood Claims Services.
I can’t say enough about our team-our adjusters are among the best–experienced, well-trained, and customer service specialists. That’s why we invest in our people, the backbone of our success.
Jacksonville Operations go remote
Our Jacksonville Office, home to our Litigated services unit, went remote in March of 2020. Our Litigated Specialists have transitioned to remote work like champs, with support of BSA-provied equipment, leadership engagement and frequent communication enabling us to stay on top. While our Litigation Specialists will remain remote all of 2021, our expanded area for Fast Track Services, Desk Adjusting and training sessions at our Jacksonville Operations Center will be utilized as needed in 2021.
BSA’s operations provide a professional product to policyholders and carriers, with resolution of a large number of claims quickly. Our innovative Fast Track service allows policyholders to share in the resolution of their claim, resulting in better customer service and satisfaction. Our Litigation Services are also seeing an uptick, thanks to our successful litigation team that delivers quick, fair resolutions to litigated claims.
Scalable CAT Model honed
Complementing our large roster of experienced, knowledgeable CAT field and commercial adjuster, our cradle-to-grave services will kick off this spring. Our Fast Track and Litigation Services are attracting a lot of attention. Our newly-honed scalable, flexible CAT model gets adjusters into affected areas and establishes quick solutions preceding and immediately following landfall.
Flood Claims Adjusting Program revamped
BSA Claims Service leadership is paying more attention to the risk of more “wet” hurricanes and the magnitude of rainfall and flooding that can result. BSA Claims Service has revamped and expanded its Flood Claims Adjusting Program, working with the NFIP and advocating on Capitol Hill for improved flood insurance legislation and reform. With qualified, experienced flood adjusters and specialists on our roster, we are ready to be deployed by state, national and private flood insurance carriers. We understand flood policies, produce quality files quickly, and excel in communication and customer service.
Industry investments, advocacy improve relationships
Our annual industry investments through sponsoring national conferences, trainings and our own lobbying and advocacy efforts on behalf of the national adjusting community, has informed our decision to increase our services over the past four years. BSA Claims, well-regarded among policymakers, colleagues and associations, enjoys beneficial relationships across the industry.
New user-friendly webpage with content you can use!
Finally, please check out our newly-designed and updated webpage. The new quick, intuitive design contains some great new content, user-friendly application and more. Sign up for our quarterly newsletter to keep up with the claims industry and BSA Claims Service deployments and services.
BSA CLAIMS SERVICE FIGHTS FOR THE INDUSTRY
In addition to engaging in corporate responsibilities by sponsoring major insurance conferences, BSA Claims Service advocates for the industry. On the left, members of the BSA Claims Service Flood Leadership team visit Capitol Hill to meet with congressional members during the National Flood Conference in Washington D.C. in June.
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Dedicated to delivering outstanding customer service to both carriers and policyholders, BSA Claims Services is Florida’s largest private all-lines claims administration and adjusting firm.
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Brian Bradley, the President and Co-Founder of BSA Claims, Services Inc., focuses his firm on innovation, accuracy and timeliness in CAT and daily property claim adjusting, back-end desk adjuster litigation services, and Assignment of Benefits (AOB) claim solutions nationwide, seamlessly assisting his clients to help policy holders rebuild their lives.
Brian, an executive general adjuster with more than 35 years of industry experience, has lead BSA Claims Service to its role as a front-runner in CAT and daily claims operations over his 13-year tenure as president.
From his dedication to providing outstanding customer service to his high standards in delivery of quality products to BSA’s policy carriers, Brian is a visionary leader who has embraced change, innovation and customization of services, all while keeping the policy holders whose lives BSA Claims and its business partners are assisting, in the forefront of operations.
Under Brian’s leadership, BSA has innovated to meet the new needs and industry conditions for its clients. In decades of insurance claim work, Brian’s early-adopter spirit and industry talent and forecasting have helped BSA grow into a premier full-service firm dedicated to exceeding expectations in both quality and timeliness for all clients.
His vast industry knowledge, gained from developing relationships and successful partnerships with colleagues across the industry over the years, has resulted in recognition from his peers and business partners as an pioneering professional, articulate in all aspects of claim management.
An early adopter of cutting-edge technology, Brian has implemented processes to close claims faster and accurately.
Brian is active in claims industry advancement, taking on leadership roles at regional and national conferences and training sessions. In 2016, Brian joined Xactware CEO Mike Fulton and other industry leaders for a panel session exploring staffing shortages, technology advances and recruiting “millennials” into claims industry careers at an industry conference.
Through modernization on many levels, BSA is actively recruiting the next generation of claims adjusters. Brian has distinguished himself in filling the void of millennials joining the claims industry through active engagement of younger adjusters, offering training and continuing education.
BSA Claims Services is headquartered in Florida, with offices in Jacksonville, Florida; Texas and Kentucky, providing full-service CAT and daily damage claim services as well as back-end litigation desk adjuster support services.
A product of Texas A&M University, Brian and his sons enjoy traveling, exploring South Florida, and doing outdoor sports together.
Vendor Relations Director
Vendor Relations Director
Katrina Wells, who heads up BSA Claims Services’ Vendor Relations Department, is dedicated to the professionals she serves. She began her career as a human resources administrator, which quickly confirmed her fondness and talent for working with people and organizations.
Katrina’s career rapidly progressed into management positions, where she oversaw hiring, recruiting, and staffing. After starting a family and in need of a change, she dove into the world of property adjusting. She has worked at BSA for 2 years and prides herself on developing excellent working relationships and hiring the best people for BSA Claims.
Her human resource management, communications and organizational skills, combined with her passion of working with people, have streamlined and improved BSA licensing, and carrier contract processes, as she works with property adjusters, carrier clients and other staff.
Katrina and her husband Brian have a daughter and enjoy all that South Florida has to offer families.
Adam “Tony” Rosenberg
Quality Assurance Manager
Adam “Tony” Rosenberg
Quality Assurance Manager
Adam “Tony” Rosenberg, the Director of Quality Assurance for BSA Claims Services, has almost a decade of service in the claims adjusting world, all of it with BSA.
His early years were spent as an MCM, TASK, commercial, large loss and liability field adjuster. Outstanding performance propelled him to a management role in quality control, as well as other administrative roles, especially during CAT events, one of Tony’s specialties.
A native of Pennsylvania, Tony has expanded his skill sets to match the high standards of BSA Claims services, developing business relationships along the way that set him apart from the competition. An expert in Xactware and other property claim software, processes and adjuster deployment, Tony is the BSA lead file examiner for MCM, TASK, large loss and commercial claims.
Tony is a dedicated father and husband. Together, he and his wife have five children and two grandchildren. It took him five years, working two days a month, to stick-built his home from the ground up on some acreage outside of San Antonio.
Business Development & Marketing Manager
Business Development & Marketing Manager
BSA Claims Service’s Director of Business Development and Marketing Kim Porterfieldis no stranger to the insurance industry. She served in a part-time marketing and lobbying capacity for BSA Claims for five years before coming on board full-time in February 2018.
Porterfield, fourth generation Texas and survivor of one of Central Texas’ flash floods herself, is a qualified Flood Adjuster and has experience with Harvey wind claims. She understands the needs of policyholders who are rebuilding their lives as well as the needs of carriers who are under pressure to close claims.
After 27 years working in the fields of community relations and development work in public K-12 and higher education, Porterfield has transitioned her marketing and business expansion skills to BSA Claims Service, where she is responsible for creating and sustaining business relationships, developing new partnerships and marketing.
She was elected to two terms as a city council member in San Marcos Texas, and served on many regional and state planning authorities, boards and commissions, offering her a unique insight into the claims administration industry, governmental relations and the role of private industry.
A product of Texas State University’s journalism department, Kim began her career as a newspaper reporter and photographer. Active in Texas non-profits and community service, she serves on the board of directors for the United Way of Hays and Caldwell Counties, the City of San Marcos Commission on Children and Youth, and was inducted into the San Marcos Women’s Hall of Fame.
She is married to Winton Porterfield and they have two grown children. Kim and her husband enjoy traveling, and outdoor activities.