Matthew Shafer serves as Director of Business Development at BSA Claims Solutions, where he builds relationships with insurance carriers, managing general agents, and industry partners. He works closely with BSA’s operations leaders to understand client priorities and connect them with the company’s field adjusting, desk adjusting, catastrophe response, and litigation support capabilities.

Matthew’s background includes education, learning and development, and experience with a computer vision company in the artificial intelligence sector. That combination shapes his interest in how people develop expertise and how technology can support their work. He is particularly interested in practical tools that help claims professionals improve documentation, make informed decisions, and devote more time to work that requires their experience and judgment.

His approach to business development starts with listening. Matthew takes time to understand how an organization operates, where its teams face challenges, and what it needs from a partner. He brings those conversations back to BSA’s operations team to help shape relationships around clear expectations, dependable service, and the realities of the work.

Matthew’s areas of focus include relationship development, account strategy, market intelligence, and the responsible use of technology in claims. He brings customer feedback and industry developments into BSA’s growth planning, with an emphasis on building lasting partnerships through curiosity, clear communication, and consistent follow-through.