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About

Management Team

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Brian W. Bradley

President & CEO
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Katrina Delaney

Director of Adjuster Relations
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Adam “Tony” Rosenberg

Quality Assurance Consultant
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Kim Porterfield

Litigation Manager
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Andrew Bornemann

Director of Field Operations
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Brooks Bradley

Director of Operations
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BSA Claims Solutions: A Leading Nationwide Third‑Party Claims Administration Firm

Since 2006, carriers across Florida, Louisiana, Texas, and North Carolina have relied on BSA for dependable, high‑quality claims administration. Our foundation is simple: exceptional service, disciplined compliance, and consistent speed.

We provide seasoned desk and field professionals supported by strict quality‑control standards and a commitment to timely, fully documented files. Whether responding to catastrophe events or managing daily claims, commercial losses, liability matters, or flood programs, BSA delivers scalable solutions designed for performance.

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Our specialty offerings—Litigation, Fast Track, Appraisal, and Investigative Services—are among the strongest in the market. As an SBA‑ and HUBZone‑certified partner, we support both carriers and firms engaged in federal and state contracting environments.

Guided by deep industry insight and proactive regulatory monitoring, we stay ahead of trends impacting coverage, litigation, and recovery. Backed by a leadership team with more than 65 years of combined experience and a nationwide roster, BSA ensures carriers receive exceptional service and their policyholders experience timely, accurate claim outcomes.

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Brian W. Bradley

President & CEO

Brian Bradley is the Chief Executive Officer of BSA Claims Solutions, where he guides the company’s strategic vision, operational excellence, and long-term growth. With decades of experience in claims administration and executive leadership, Brian has led BSA through major advancements in technology, workflow efficiency, and service delivery.

Under his leadership, BSA has expanded its national footprint, strengthened key carrier relationships, and developed new capabilities to meet the evolving needs of the insurance industry. Brian is recognized for fostering a culture built on accountability, teamwork, and continuous improvement.

He regularly represents BSA at national industry events and executive forums, reinforcing the company’s commitment to quality, responsiveness, and innovation.

Brian studied Political Science at Texas A&M University, providing the strategic and analytical foundation for his leadership approach.

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Katrina Delaney

Director of Adjuster Relations

Katrina Delaney serves as Director of Adjuster Relations at BSA Claims Solutions, where she leads the strategy, development, and performance of the firm’s independent adjuster network. In this role, Katrina oversees adjuster recruiting, readiness, deployment, and retention to ensure consistent, high-quality claim handling across daily operations and catastrophe events.

Katrina works closely with operations, claims leadership, and carrier partners to align staffing capacity with service-level expectations, while maintaining a scalable, credentialed workforce across multiple jurisdictions. With a strong focus on adjuster engagement and performance, she plays a critical role in supporting rapid catastrophe response, protecting carrier relationships, and enabling sustainable growth at BSA Claims Solutions.

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Adam “Tony” Rosenberg

Quality Assurance Consultant
Adam “Tony” Rosenberg, the Director of Quality Assurance for BSA Claims Services, has almost a decade of service in the claims adjusting world, all of it with BSA.

His early years were spent as an MCM, TASK, commercial, large loss and liability field adjuster. Outstanding performance propelled him to a management role in quality control, as well as other administrative roles, especially during CAT events, one of Tony’s specialties.

A native of Pennsylvania, Tony has expanded his skill sets to match the high standards of BSA Claims services, developing business relationships along the way that set him apart from the competition. An expert in Xactware and other property claim software, processes and adjuster deployment, Tony is the BSA lead file examiner for MCM, TASK, large loss and commercial claims.

Tony is a dedicated father and husband. Together, he and his wife have five children and two grandchildren. It took him five years, working two days a month, to stick-built his home from the ground up on some acreage outside of San Antonio.
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Kim Porterfield

Litigation Manager

Kim Porterfield is the Litigation Manager at BSA Claims Solutions, where she leads a team of more than 40 Litigation Specialists and oversees the company’s litigation operations. She brings extensive insurance industry experience and a hands-on understanding of disaster response, having supported policyholders and adjusters during multiple major hurricanes.

Before joining BSA full-time, Kim spent five years supporting the company in marketing and legislative roles and previously built a 27-year career in community relations and development within public education. She also served two terms on the San Marcos, Texas, city council and contributed to several regional and state planning authorities.

A Texas State University journalism graduate, Kim remains active in community service, including leadership roles with regional nonprofits.

Andrew Bornemann

Director of Field Operations

Andrew Bornemann is an experienced claims leader with extensive knowledge in property insurance, field adjusting operations, and complex claim administration. As a senior member of BSA Claims Solutions, Andrew assumes responsibility for supervising claims management, streamlining operational processes, coordinating teams, and upholding quality assurance standards across various jurisdictions. He is recognized for his technical expertise, professionalism, and adeptness at guiding adjusters through intricate claim situations.

 

Andrew is noted for his prompt communication and clear guidance. He provides ongoing support to adjusters, collaborates effectively with carrier leadership, and contributes to organizational efforts including conference planning, marketing, inspection workflow optimization, and performance review of files. His unwavering commitment to excellence in claims administration has established him as a reliable resource for both internal colleagues and external partners.

Brooks Bradley

Director of Field Operations

Brooks Bradley, Director of Operations, leads the firm’s daily operational strategy, workforce coordination, and multi‑state service delivery. With extensive experience in insurance and independent adjusting, he ensures systems, field performance, and client service uphold the firm’s standards of accuracy and integrity.

A Political Science graduate of Arizona State University and NFIP Certified, Brooks brings strong regulatory insight and specialized flood‑program expertise. He oversees operational planning, resource allocation, workflow optimization, and adjuster performance, building scalable systems for both routine operations and large‑scale catastrophe events.

Known for his detail‑oriented, data‑driven approach, Brooks strengthens processes, improves response times, and supports both leadership and field teams to deliver reliable, ethical adjusting services nationwide.