A busy 2021 Atlantic Basic Hurricane season saw BSA Claims Solutions complete thousands of claims in Louisiana and Florida. BSA is poised to continue its growth as one of the largest privately-held Independent Adjusting firms in Florida, said Brian Bradley, President and CEO of the firm.
“With another above-average hurricane season in the forecast for 2022, predicting at least 19 named storms and nine hurricanes — four of which will be Category 3 or higher, BSA is ready to support carriers with seasoned, experienced field, desk adjusters and Fast Track adjusters,” he said.
Now in its 16th year of operations, BSA saw a year of growth in 2021. “We have added carriers in Florida and continue to serve Louisiana throughout the year through daily and cradle-to-grave claims management services. We have a great team in place. They are exceeding carrier expectations and that will continue during 2022 deployments to manage catastrophic claims this season.”
An average hurricane season normally has 14 named storms, seven hurricanes and three major hurricanes. Because of this BSA has spent the off-season honing its scalable model and developing CAT plans and training adjusters. “Our flexible system of expanding services on short notice is a good match for carriers, who need knowledgeable, veteran adjusters to provide accurate estimates in a quick cycle time,” Bradley said.
BSA’s proven record of delivering continued during the busy 2021 season, Bradley said. “Slammed by almost simultaneous hurricanes in Louisiana, BSA utilized its flexible claims management model to meet the needs of its carriers. We expanded our services and rosters and improved our outcomes throughout 2021 season.” This continues our proven track record in accuracy, quick claim cycles, outstanding customer service and low percentage of supplementals/re-opened files.
On-site Team Leads and resources for adjusters gives BSA the edge in CAT claim management. “Our proven deployment process and on-site training and adjuster support gets adjusters into affected areas and establishes quick solutions preceding and immediately following landfall, often resulting in cost savings for carriers,” Bradley said.
BSA has established a Managed Claim Model process that is surpassing goals. “We have handled approximately 20,000 assignments in the cradle-to-crave MCM model. The addition of extra support and almost-immediate internal reviews has made our cradle-to-grave services sought after,” Bradley said.
BSA has also continued excellence in services it its Litigated Services Unit, which went remote in March of 2020. “Our Litigated Specialists have transitioned to remote work like champs, with support of BSA-provided equipment, leadership engagement and frequent communication enabling us to stay on top. Our successful Litigation Unit and its ever-expanding operations deliver quick, fair resolutions to litigated claims,” he said.
BSA is ready for Fast Track deployments to handle Severity 1 and 2 events, Bradley continued. “Our Fast Track office in Jacksonville remains at the ready. We will be training our Fast Track adjusters soon,” he said.
BSA, well-regarded among policymakers, colleagues and associations, enjoys beneficial relationships across the industry. They were a fifth-year Platinum sponsor of Verisk’s annual Elevate conference, supporting free, valuable on-line training to its adjusters and staff with its annual backing. “BSA was proud to sponsor Elevate 2021. Our management team came home with increased knowledge, contacts and ideas for improving our services that we are now implementing, while our adjusters were able to take advantage of free Xactimate training from Verisk experts,” he said.
Visit www.bsaclaims.com to learn more about BSA services and to apply for deployment.