BSA Claims Service CEO cites embracing change and expansion of innovative services for positive 2021 outlook
2020 is one for the record books! The spread of COVID-19 put our lives on hold, and we faced the most active Atlantic hurricane season ever. This is the fifth consecutive year with an above-normal Atlantic hurricane season, and BSA Claims Service rose to the challenge, working for Louisiana and Florida-based carriers and managing thousands of claims with our team of top-notch field and desk adjusters and in-house reviewers, team leads, and back-end staff. We provided our clients with above-average claim cycles, adherence to carrier guidelines and accurate and fair damage assessments with little room for future litigation.
2020 Storm Season in Retrospect: Embracing Change, Expanding Services
Slammed by almost simultaneous hurricanes Louisiana and Florida, BSA Claims Service utilized its scalable claims management model to meet the needs of our carriers. We expanding our services, rosters and outcomes. BSA Claims Service, the largest Florida-based claims administration and adjusting service firm, is reviewing and improving our processes in early 2021, expanding our Litigation Services and Desk and CAT adjusting services, cradle-to-grave adjusting services and diving into Flood Claims Services.
I can’t say enough about our team-our adjusters are among the best–experienced, well-trained, and customer service specialists. That’s why we invest in our people, the backbone of our success.
Jacksonville Operations go remote
Our Jacksonville Office, home to our Litigated services unit, went remote in March of 2020. Our Litigated Specialists have transitioned to remote work like champs, with support of BSA-provied equipment, leadership engagement and frequent communication enabling us to stay on top. While our Litigation Specialists will remain remote all of 2021, our expanded area for Fast Track Services, Desk Adjusting and training sessions at our Jacksonville Operations Center will be utilized as needed in 2021.
BSA’s operations provide a professional product to policyholders and carriers, with resolution of a large number of claims quickly. Our innovative Fast Track service allows policyholders to share in the resolution of their claim, resulting in better customer service and satisfaction. Our Litigation Services are also seeing an uptick, thanks to our successful litigation team that delivers quick, fair resolutions to litigated claims.
Scalable CAT Model honed
Complementing our large roster of experienced, knowledgeable CAT field and commercial adjuster, our cradle-to-grave services will kick off this spring. Our Fast Track and Litigation Services are attracting a lot of attention. Our newly-honed scalable, flexible CAT model gets adjusters into affected areas and establishes quick solutions preceding and immediately following landfall.
Flood Claims Adjusting Program revamped
BSA Claims Service leadership is paying more attention to the risk of more “wet” hurricanes and the magnitude of rainfall and flooding that can result. BSA Claims Service has revamped and expanded its Flood Claims Adjusting Program, working with the NFIP and advocating on Capitol Hill for improved flood insurance legislation and reform. With qualified, experienced flood adjusters and specialists on our roster, we are ready to be deployed by state, national and private flood insurance carriers. We understand flood policies, produce quality files quickly, and excel in communication and customer service.
Industry investments, advocacy improve relationships
Our annual industry investments through sponsoring national conferences, trainings and our own lobbying and advocacy efforts on behalf of the national adjusting community, has informed our decision to increase our services over the past four years. BSA Claims, well-regarded among policymakers, colleagues and associations, enjoys beneficial relationships across the industry.
New user-friendly webpage with content you can use!
Finally, please check out our newly-designed and updated webpage. The new quick, intuitive design contains some great new content, user-friendly application and more. Sign up for our quarterly newsletter to keep up with the claims industry and BSA Claims Service deployments and services.
In addition to engaging in corporate responsibilities by sponsoring major insurance conferences, BSA Claims Service advocates for the industry. On the left, members of the BSA Claims Service Flood Leadership team visit Capitol Hill to meet with congressional members during the National Flood Conference in Washington D.C. in June.